Frequently Asked Questions

Everything you need to know about shopping with U.S. Polo Assn. Australia.

How long does shipping take within Australia?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location. All orders are dispatched from our Australian warehouse.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, underwear and socks cannot be returned unless faulty.

Are your products authentic U.S. Polo Assn. gear?

Yes, we are the official licensed retailer for U.S. Polo Assn. in Australia. All products sold on our site are 100% authentic and officially branded.

How do I know which size to order?

Each product page features a detailed size guide. Our clothing generally follows standard Australian sizing, but we recommend checking specific measurements for our 'Slim Fit' versus 'Classic Fit' polos.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.

Can I track my order once it has been placed?

Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery progress.